CFIB Letter to Taxpayers' Ombudsman

 
On February 19th, 2010, the CFIB sent a letter to Paul Dubé, the Taxpayers' Ombudsman for the Canada Revenue Agency (CRA). The letter presented our members’ views on the progress achieved (if any) by the CRA in making its operations more customer-friendly. We also push for further work on the customer service side, with specific recommendations.
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