CFIB's Accessible Customer Service Plan for Ontario

Providing Goods and Services to People with Disabilities

The Canadian Federation of Independent Business (CFIB) is committed to excellence in serving all members and the public including people with disabilities.

Assistive Devices

We will ensure that our employees are trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for people with disabilities, for example, automatic doors or elevators, CFIB will notify members and the public. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services if available. This notice will be placed on entrance doors to our premises.

Training for Employees

CFIB will provide training to employees who deal with our members, the public or other stakeholders. All employees located in Ontario will be provided with training and pertinent reference materials.

The training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • CFIB’s plan related to customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing CFIB’s goods and services.
  • Employee will be trained also when changes are made to the plan.

Feedback Process

Those who wish to provide feedback on the way CFIB provides goods and services to people with disabilities can provide feedback by email, telephone or letter. All feedback or complaints should be directed to Vice-President, Human Resources. Response can be expected within 10 business days.

Mailing Address:

Attn: Accessibility – Vice President, Human Resources
401-4141 Yonge St
Toronto, ON, M2P2A6

Telephone: 416-222-8022
Email: Human.Resources@cfib.ca

 

Notice of Availability

CFIB will notify the public that our policies are available upon request and are posted on the CFIB website.

Modifications to this or other policies

Any policy of CFIB that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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