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Honourable mention for new Ask CFIA service

Have you tried the new Ask CFIA service? You should. It’s a one-stop online service for you to ask regulatory or technical questions and get accurate, consistent, and timely written answers.

This is such an important step towards cutting red tape and improving customer service that we were pleased to award an Honourable Mention for the Golden Scissors Award to the Canadian Food Inspection Agency (CFIA) in recognition of its efforts.


Cutting you free of frustrating red tape entanglements

Two CFIA Report Cards previously released by CFIB, in 2007 and 2014, revealed that agri-business owners, like you, were frustrated and saw a need for CFIA to hone in on customer service, consistency of rulings, unclear regulations and excessive paperwork. 

The result was Ask CFIA, a vital move in the right direction. Currently, this service is available for fish and seafood, fresh fruit and vegetable, dairy sectors, egg and egg products, maple products, honey, and processed products (fruit and vegetables) with plans to expand to all sectors.

Putting you, the client, first 

Ask CFIA is raising the bar on client service. After years of being lost in a bureaucratic maze while trying to understand confusing and unclear CFIA regulations, the accuracy and efficiency of this service allows you to spend more time on your business, while feeling confident that you clearly understand how to meet regulatory requirements.

Ask CFIA will save you valuable time and give you the assurance that you are receiving accurate, consistent answers to your regulatory questions. 

Next Steps: CFIB will continue to raise our agri-business members’ concerns and push for the CFIA to continue improving their service.

If you have any questions or need to discuss your experience with the CFIA, we encourage you to call CFIB’s Business Resources at 1-888-234-2232 or email [email protected].

*On the picture from left to right:

Tony Ritchie CFIA - Executive Director, Inspection Support ACIA 
Paul Glover CFIA - President ACIA 
Matthew Scoppa CFIA - Director, Ask CFIA Implementation 
Monique Moreau CFIB - Vice-President, National Affaires 
Carolina Giliberti CFIA - Executive Vice-President ACIA 
Michelle Yakimchuk CFIA - Director, Ask CFIA Development

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Topics in this Article: Agri-business

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