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Small Business Needs Better Government Service

CFIB is calling on Atlantic Canada’s governments to up their game when it comes to customer service. In our research briefs, we show what businesses need versus what their actual experiences are when looking for help from government.

Make It Easy - Improving Government Customer Service for Small Business in Atlantic Canada uses member research and nationally established best practices to provide recommendations to regional government on the findability, clarity, and accuracy of information and the accountability of government service.

Its companion brief, Making it Complex - A Snapshot of Government Customer Service in Atlantic Canada puts a human face on small business interactions with government using a “secret shopper” methodology to find out how several government departments are really doing.

With this reports, CFIB hopes to encourage government to examine their current practices and adopt these recommendations to improve interactions between government departments and business owners.

If you have questions about this report please contact us at [email protected] or 1-888-234-2232.

March 9, 2020