Canada Post Service, Disruptions and Reform

CFIB is examining the impact of Canada Post service, disruptions,  and reform on small businesses through insights gathered directly from its members via surveys. Based on 2,317 responses collected in June-July 2025, the following highlights their challenges, responses, and the broader effects on operations, providing a clear picture of how businesses are managing these pressures.

June-July 2025 key survey findings:

2024 Canada Post Disruptions: Business Impacts and Adjustments

• Despite the 2024 strike, 4 in 5 businesses still use Canada Post—though most are using it less.
• Most businesses responded to the 2024 Canada Post disruptions by encouraging digital options, with many also turning to private couriers or delaying mail.

Current Use and Experience

• Among users, only 1 in 5 consider Canada Post critical to their operations.
• Canada Post is most commonly used for sending cheques and other letter mail, while private couriers dominate package delivery and most businesses don’t use mail at all for promotional materials.
• Low cost and convenience are the top reasons businesses use Canada Post, while reliability and customer service rank much lower.

Potential 2025 Canada Post Disruptions

•  9 in 10 businesses would feel some impact from a Canada Post work stoppage in 2025, with 14% anticipating a significant effect on their operations.
• Another strike could push nearly 2 in 3 businesses to walk away from Canada Post.

Dive deeper into the numbers

Explore our interactive dashboard to delve deeper into our survey. You can filter by province, sector, business size, and more. You can also download the accompanying presentation deck for a detailed summary of the survey’s key takeaways.

Survey methodology

Title: Special Survey: Canada Post Service, Disruptions and Reform
Status: Final results
Active Dates: June 26 - July 10, 2025
Respondent Demographics: Responses from 2,317 CFIB members who are owners of Canadian independent businesses across all sectors and regions.
Margin of Error: ±2.04%, 19 times out of 20, for a probability sample of the same size.

Marvin Cruz

Director of Research