At CFIB, we frequently receive complaints from business owners about Canada Revenue Agency's (CRA) customer service call centre. You’ve told us that CRA gives out incorrect or confusing information, complicating already frustrating situations.
Since 2010, we have been investigating and evaluating the service. Posing as “secret shopper” callers, we anonymously asked CRA Business Enquiries Line four typical questions a business owner might ask.
Too often, they gave us the wrong answers. To make your life easier, we've compiled the right ones here.