Technology evolves quickly. If you’re thinking about upgrading or purchasing new business software, it’s important to make an informed decision. Here’s a list of key questions to ask, both internally and to the provider, before making your investment.
What are your core needs? List the challenges the software should solve and divide them into:
What is your budget? Calculate your total cost, including:
Tip: Cloud-based systems can save money by removing the need for servers and IT staff.
What benefits will the software deliver? Quantify the impact. For example:
Try to assign a dollar value to the benefits.
What works well for others in your industry?
What’s involved in data transfer? Inquire about the following:
Additional tips:
How is pricing determined? Common pricing models include:
What services are included in the price? Ask if training, customizations, and installation help are included. For local providers, on-site support should be part of the package.
Is there a satisfaction guarantee or refund policy? Before you commit:
How are bugs and issues handled? Some providers release fixes regularly, while others only do so when customers report issues. So, you should ask:
How often is the software updated, and will you be notified? Make sure you:
What are the support hours and procedures? Before hiring a software company by purchasing their product, find out where the company is located and if the company has a “passive” or “active” customer support system. Follow up with pointed questions such as:
You have questions or need personalized support? Our Business Advisors are here to help:
1-833-568-2342 | hrnow@cfib.ca
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