This week, merchants using certain Verifone payment terminals - including Chase customers - are experiencing an issue with their terminals where the machine gets stuck in a “reboot loop.” This issue leaves them unable to process transactions.
The following terminals have been affected:
What you can do
Verifone has started rolling out automatic updates to address this problem.
In the meantime, here is what you can do to avoid the issue:
- If you use any of the following terminals, do not shut off or reboot them: VX520, VX680 and VX820.
- If you are already experiencing the issue, download the update to the terminal that will remove the May 25 and June 25 certificate.
If you are with Chase Merchant Services, call them at 1-800-265-5158 and an agent will assist you in troubleshooting. (Please note that due to the high volume of calls, wait times may be longer than expected. CFIB has requested that Chase assign additional resources immediately to reduce wait times for our members.)
Verifone is actively working to resolve this issue for all clients as quickly as possible.