CFIB members save on Amex
Attract more customers with a lower rate
Ottawa, January 26, 2017 – Third time is not the charm for the Canada Revenue Agency’s (CRA) Business Enquiries phone line. As part of its Red Tape Awareness WeekTM, the Canadian Federation of Independent Business (CFIB) has conducted its third “secret shopper” evaluation of the CRA’s call centre, giving it a grade of C-.
“Small business owners have to deal with CRA quite a bit throughout the year,” said CFIB Vice-President, National Affairs, Monique Moreau. “Making sure they get accurate and timely answers is key to fulfilling their legal and fiscal requirements efficiently so that they can spend more time doing business and contributing to Canada’s economy.”
Here is the breakdown of that overall C- grade:
“It’s concerning that, of the calls that got through to the call centre, only 69 per cent of inquiries resulted in complete and accurate answers. This is frustrating for many small business owners who simply want to comply with the tax code and get on with running their businesses,” stated Moreau.
“The CRA helpline needs to find ways to offer better service to business owners. We do applaud the government’s investments in the call centre from Budget 2016 but encourage them to continue making good customer service a priority. We look forward to continuing our collaboration with CRA on call center improvements.”
CFIB employees across Canada took part in the survey to test the level of service provided by CRA agents. Overall, 224 calls were made to the CRA call centre from the end of June to mid-July, 2016. CFIB callers used four standardized questions that reflected common questions asked by business owners. Read the full report.
About Red Tape Awareness Week™
Government red tape is a hidden tax affecting Canada’s small businesses much more than larger firms. Between Jan 23-27, CFIB presents the 8th edition of Red Tape Awareness Week to look at which governments are making progress and which are lagging when it comes to cutting through unnecessary rules and paperwork for entrepreneurs. The annual cost of all regulations on businesses in Canada is pegged at $37 billion per year, with one-third ($11 billion) considered red tape, according to a 2015 CFIB report.
For more information about Red Tape Awareness Week™, please visit cfib.ca/redtape.
To arrange an interview with Monique Moreau, please contact Kiara Morrissey at 416-222-8022, 647-464-2814 or [email protected].
CFIB is Canada’s largest association of small and medium-sized businesses with 109,000 members across every sector and region.