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Experiencing issues with a federal contract?

The Office of the Procurement Ombudsman (OPO) helps suppliers who are experiencing issues in supplying goods and services to the Federal Government.  

Contact the OPO if:

  • You are experiencing difficulty with the administration of your contract regardless of dollar value 
  • You have concerns regarding the award of contracts below $25,000 (for goods) and $100,000 (for services). 

 

What will the OPO do?

  • Look into these types of issues in an unbiased, timely and independent manner.
  • Ask for your permission before contacting the department with which you are having issues; and
  • In certain circumstances, OPO can recommend departments pay you compensation - both for lost profit and the cost of submitting your bid.

 

OPO facilitates contract disputes both informally and through an Alternative Dispute Resolution (ADR) service that is:

  • Available to you at no cost;
  • Voluntary and at mutual consent of both parties to the contract;
  • Confidential and without prejudice.

 

Note: OPO does not have the authority to impose a settlement or resolution, but will help you and the government department reach a mutually satisfactory solution (that is confidential and legally binding).

If you would like more information or need to discuss a contract issue, you can contact the OPO :

 

340 Albert St., 11th Floor, 
Ottawa, Ontario K1R 7Y6

  • By phone: toll-free number 1-866-734-5169