If you are having a dispute with your bank or financial institution, here are the steps to take to try to resolve any disagreement:
- To begin, always attempt to resolve your complaint by contacting the bank manager or customer service.
- If the issue does not get resolved, you should escalate it to a senior person at the bank or their Ombudsman's office. The Financial Consumer Agency of Canada has information on the complaint protocol required at your financial institution or bank.
- If you have exhausted the complaint protocol and are not satisfied with the results you can contact the Ombudsman for Banking Services and Investments for possible further assistance.