Building on commitments made to CFIB and its members in Budget 2015, the CRA is making a host of changes to the way it delivers services to small businesses, making it easier than ever to interact and conduct business with the agency.
CFIB has been the driving force for many years on this issue on behalf of its members, who have reported long-standing problems with the CRA, such as poor service and confusing, inconsistent tax information.
The CRA has committed to address the concerns of small businesses with a clear plan to reduce red tape and will launch an online consultation tool for small businesses to capture feedback so that further action continues.
Highlights of the CRA’s plan to improve services for small businesses:
Improvements to telephone service, such as capturing call history details.
The Liaison Officer Initiative is now a permanent offering: this is a program that provides businesses with in-person income tax support, education in navigating the tax system, and pre-filing reviews of books and records.
A reduction in the frequency of remittances for small businesses.
Expansion of the “My Business Account” service to include statements of capital gains and losses, pre-populated T2 return forms, and more options for electronic submission of certain documents.
Work in partnership with CFIB to encourage all levels of government to adopt the Business Number as the common business identifier.
CFIB will monitor this initiative closely, continuing to push the CRA towards greater accountability and better service for small businesses.