Plans for Accessible Ontario by 2025- What your business is required to do today

To make Ontario accessible by 2025, the provincial government implemented the Accessibility Act for Ontarians with Disabilities, 2005. The legislation stipulates that as of January 1, 2012, the private sector is required to comply with the Customer Service Standards portion of the Act. Organizations failing to comply will be subject to random inspections, compliance orders, and fines. More compliance regulations will follow each year.

To understand your requirements on current AODA requirments, please visit our AODA 2014 and beyond: implementation information.

The Customer Service Standards must be in place by December 31, 2012:

A business must develop, implement and enforce accessibility standards through 11 requirements under Customer Service Standard

 If your business has less than 19 employees:

         Useful tools:

If your business has 20 or more employees:


 AODA 2014 and beyond: implementation information

Please contact a CFIB Business Counsellor at 1-888-234-2232 or email if you have any questions.

CFIB's Accessible Plan for Ontario\

(source: Ontario Ministry of Community and Social Services - Customer Service: What you need to do to comply)

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