Battle of the Banks: How small businesses rate their banks

Credit unions come out on top when it comes to serving the financial needs of small businesses according to CFIB’s latest report.

Credit Union7.2
ATB Financial5.5
National Bank4.7
Royal Bank4.4
Bank of Montreal4.3
TD Canada Trust4.3


In addition to providing scores by size of business, CFIB’s Battle of the Banks report includes a wealth of information, including category breakdowns on financing, fees, account manager experience and service and key policy recommendations for banks to follow to improve their small business service scores. The bank scores are based on more than 11,000 responses from small business owners.

To learn more about the performance of your bank, please read Battle of the Banks.